Traveling back to India for people on B1 or B2 visa during Covid19

I am Ritika and a friend of mine has a Question: 

For those who have parents from India currently in the USA on B1/B2 visa -

1. My mother in law was supposed to travel back to India on May 2020 but due to the COVID scare we applied for her extension. We still have not gotten any response from the Consulate. Is anyone on the same boat?

2. I have been trying to call Air India to figure out if they are issuing return tickets but no one ever picks up and I had no luck. Is the only way to go back to India now is the repatriation flights?
She does not have to go back urgently but her extension is until November. The way things are going, I was trying to understand when can we book regular flight tickets and at least have a plan in place.